Vanishing Point

Security is a Brand Differentiator for Hospitality Companies

Posted by Nina Martire

August 17, 2017 at 10:30 AM

As the global risk environment becomes more unpredictable, the hospitality industry faces new customer expectations, more complex operations, and a demand for broadly integrated security measures.


By 2026, the burgeoning information overload we’re experiencing now will be the norm. Even more than it is now, information will have the potential to be weaponized, and believable misinformation will threaten to brand security and reputation. [1] Individuals hyper-empowered by social media and disintermediation are – and will remain – the greatest threat to hospitality brands of every size (from mom and pop to global chain) and type (from traditional to peer-to-peer). The constancy of the global news cycle only fuels the challenge. In particular, any security breach – whether direct or in their operating environment – puts the company’s brand at risk, disrupts their operations, and demands that they transform their oversight and governance.


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Infographic: The End of Traditional Market Segmentation

Posted by Jasmine Niernberger

August 10, 2017 at 9:00 AM


Organizations can no longer rest on segmentation in an era of widely accessible individualized data. Access to technology, the vastness of networks, and the convergence of people and ideas has changed the way customers behave.  To truly understands what drives your customers, forget about age, gender, and racial divisions – its about experience.


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The Experience Economy Comes Full Circle

Posted by Jason Fieger

August 2, 2017 at 8:30 AM

Conventional wisdom called Millennials a kind of Peter Pan generation that would be unchanging in their unique approach to life. But a funny thing happened. In the past decade, Millennials matured to adulthood. While not necessarily tech-native, they had access to smartphones, e-commerce, and social media during much of their formative years. And thus, they became the largest (and most diverse) American demographic and a phenomenal source of purchasing power and influence (projected $200 billion in 2017). Armed with an infinite font of information, buying channels, and social media, this demographic ushered in an era of disintermediation. Add to it a high barometer for inauthenticity and an insatiable appetite for new experiences, and providers began to rethink their offerings.

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Innovation and Process Improvement – the PBJ of Business Endurance

Posted by Kanch Algama

July 26, 2017 at 1:00 PM

Ask most endurance athletes about their food fuel of choice, and you're sure to get a variety of unusual answers with a couple of exceptions - one being the humble peanut butter and jelly sandwich. Even nutritionists and trainers extoll its virtues. It's a nutrient-rich powerhouse of protein, carbs, and fat. For most athletes, it's a tasty and cost effective resource that is simple to prepare, carry, and consume on the racecourse. And the athlete can choose from an almost limitless number of nut and fruit combinations - making it a flexible, creative way of satisfying a need.

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This is How to Future-Proof Your Business

Posted by Nina Martire

July 19, 2017 at 10:30 AM

As industries become increasingly disintermediated, social media chatter shapes trends and demand, and shifting demographics bring changing expectations, leaders across every sector have to rethink their customer-focused strategies. Simultaneously, employee expectations, personal networks, and information channels continue to expand, forcing these same leaders to reconsider and reshape their organizational constructs. With so much to address in the immediate timeframe, it’s not surprising that only a handful of companies look farther than a traditional five-year planning horizon.

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Is Smart Technology Undermining the Role of the Human Worker?

Posted by Dave Baber

July 12, 2017 at 1:00 PM

Over the course of the past few months, we’ve given blog space to an increasingly pervasive question: as innovations in smart technology reshape the organization and competitive marketplace, how is the role of the human worker changing? Secondarily, what new skills do leaders need to hire for and nurture to address immediate challenges and opportunities, and build a resilient, future-focused organization?

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Infographic: Health Disruptions and How Your Organization Can Benefit

Posted by Deb Westphal

July 6, 2017 at 8:15 AM


Organizations must not only understand and decide how to best address their workforce health needs and expectations, but also determine the best business systems to support that future direction. Vision is not enough, critical actions must take place to align cost structure and revenue forecasts to support growth into a potentially new adjacency.

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Welcome to the Fourth Wave? Cognitive Tech and AI are Reshaping Humanity

Posted by Eric Chase

June 28, 2017 at 10:30 AM

In 1950, Alan Turing published an article in MIND entitled Computing Machinery and Intelligence.[1] It posits, confidently, that computers would advance to a point at which they could be programmed to learn and perform with skills rivaling human intelligence. At the time, the proposition was revolutionary, though it actually reflected ‘computability and the universal machine’ work he had been pursuing since 1936. The paper laid out the concept of the discrete state machine model, clarified the prospect of what he termed 'intelligent machinery' and provided real suggestions about how Artificial Intelligence could happen.

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Infographic: What is the Future of Security and Protection?

Posted by Caitlin Durkovich

June 21, 2017 at 8:43 AM

Toffler Associates interviewed hundreds of subject matter experts to develop a perspective on the Future of Security and Protection. Combined with our deep understanding of drivers shaping the future and our ALTERNATE FUTURES ® scenario planning approach, we have begun to imagine what security and protection will look like in 2026.



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Preparing Cities for Smart Technology and Autonomous Vehicles

Posted by William Desrosiers

June 14, 2017 at 10:30 AM

With increasing volume and velocity, smart city technologies and autonomous vehicles are reshaping the structure of our cities and how we live and work in them. Smart city technologies include the Internet of Things, hyper-connected citizens, and data-driven public solutions. Beyond self-driving cars, autonomous vehicles encompass commercial and public applications, aerial, subsurface, and intermodal, and alternative energy components. These innovations are indeed disruptive individually, but in aggregate promise incredible opportunity for our metro areas. They also have the potential to create major hurdles for those tasked with putting these new resources to work.

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